Privacy Policy

Last updated: September 2025

At Flourish Impact Coaching, we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and EU GDPR.

1. Information We Collect

We may collect the following personal data when you use our website or coaching services:

  • Name, email address, phone number, and other contact details.

  • Information you share with us when booking sessions, completing forms, or communicating with us.

  • Payment information (processed securely by third-party providers; we do not store card details).

  • Website usage data via cookies or analytics tools.

2. How We Use Your Information (Lawful Basis)

We process your personal data only when we have a lawful basis to do so, including:

  • Contract: To provide coaching services, schedule sessions, and communicate with you.

  • Consent: To send newsletters, resources, or marketing communications (you can withdraw consent at any time).

  • Legitimate Interest: To improve our website and services, or maintain business records.

  • Legal Obligation: To comply with accounting, tax, or regulatory requirements.

3. Data Sharing

We do not sell or trade your personal data. We may share information only with trusted third-party service providers (e.g., scheduling software, payment processors, email platforms) who help us deliver our services and who are GDPR-compliant.

Current third-party service providers:

  • Microsoft Teams

  • Calendly

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and collect anonymous usage data. You can adjust your browser settings to refuse cookies or alert you when they are being used.

5. Data Retention

We will only retain your personal data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Typically, client records are kept for up to 6 years unless you request earlier deletion where applicable.

6. Your Rights Under GDPR

You have the right to:

  • Access a copy of the personal data we hold about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of your personal data (right to be forgotten).

  • Restrict or object to certain processing of your data.

  • Request a copy of your data in a portable format.

  • Withdraw consent at any time (without affecting prior lawful processing).

To exercise your rights, please contact us at michelle@flourishimpactcoaching.com. We will respond within one month.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. International Data Transfers

If we transfer data outside the UK/EU (e.g., using software providers based in other countries), we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Michelle Crosbie - Flourish Impact Coaching

michelle@flourishimpactcoaching.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK, or your local data protection authority in the EU.